Welcome to sbairime.com, the official online portfolio and shop of Moroccan artist Rime Sbai. We are dedicated to providing you with a delightful and seamless shopping experience. In support of this commitment, our Refund and Returns Policy outlines our terms and conditions to protect both your interests and ours, ensuring clear guidance on returns, refunds, and exchanges.
We encourage you to read this policy thoroughly to understand your rights and responsibilities as a customer of sbairime.com.
1. General Return Policy
At sbairime.com, we offer returns and refunds on eligible items. Due to the nature of our products, which include unique and original artwork, our policy for returns is specific and detailed below. This policy applies to all orders placed on sbairime.com.
Eligibility for Returns
- Original Condition: To qualify for a return, your item must be in its original, unused condition, without any modifications or signs of wear, and must include all original packaging.
- Timeframe: Returns are accepted within 14 calendar days from the date of delivery, as confirmed by our shipping partners.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Please note that the following items are non-returnable and non-refundable:
- Custom and commissioned artwork created specifically for the customer.
- Digital products or downloads.
- Limited-edition items that are final sale.
- Any product that has been personalized or altered based on the customer’s specific request.
These exclusions are in place due to the bespoke nature of the work and the resources invested in creating custom art pieces.
2. Return Process and Instructions
If you are eligible for a return and wish to proceed, please follow these steps to ensure a smooth and efficient process.
Return Request and Authorization
- Contact Us: Please email us at contact@sbairime.com with your order number, the item you wish to return, and the reason for the return.
- Await Authorization: Once we receive your request, our customer service team will review it and respond within 2 business days with instructions on how to proceed.
- Packaging and Shipping: If your return is authorized, please ensure that the item is securely packaged to prevent any damage during transit. We strongly recommend using a trackable shipping method to safeguard your return.
Return Shipping Costs
- Customer Responsibility: The cost of return shipping is the responsibility of the customer unless the item received was incorrect, damaged, or defective.
- Duties and Taxes: Please note that international customers are responsible for any customs duties or taxes incurred during the return process.
3. Damaged or Defective Items
We take great care to ensure that each piece of artwork reaches you in pristine condition. However, in the rare instance that an item arrives damaged, defective, or incorrect, please follow these steps:
- Contact Us Immediately: Please email us within 48 hours of receiving the item, including clear photos of the damage, the packaging, and any labels.
- Resolution Options: Depending on the nature of the issue, we will work with you to resolve it through a replacement, exchange, or refund.
4. Refund Policy and Process
If your return is approved, the following terms will apply:
Refund Method and Timing
- Refund Processing: Upon receiving your returned item, we will inspect it and notify you of the status within 5 business days. If the item meets our return conditions, we will issue a refund to your original payment method.
- Refund Timeframe: Please allow 7-10 business days for the refund to appear in your account. Processing times may vary depending on your payment provider and bank.
Partial Refunds
In some cases, a partial refund may be granted if:
- The item shows signs of use or wear.
- Parts of the original packaging or included items are missing.
- The return does not meet all original requirements but is still eligible for partial compensation.
5. Exchanges
We currently do not offer exchanges due to the unique nature of our artwork. If you wish to return an item and purchase another, please follow the return process outlined above, and then place a new order for the desired item.
6. International Orders
Rime Sbai’s artwork is available for purchase globally. International customers should be aware of the following:
- Customs Duties and Taxes: Orders shipped outside of Morocco may be subject to import duties, taxes, or other customs fees, depending on the country’s regulations. These fees are the responsibility of the customer and are not included in the purchase or shipping cost.
- Extended Delivery Times: International shipping may take longer due to customs processing times. We recommend checking with your local customs office for estimated delivery timeframes.
7. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please:
- Check with Your Bank: Refunds may take several business days to process, depending on your bank or credit card provider.
- Contact Your Payment Provider: Some providers may have additional processing times.
- Contact Us: If you still have not received your refund after checking with your bank or provider, please contact us at contact@sbairime.com so we can assist you further.
8. Policy Changes
We reserve the right to update or change this Refund and Returns Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically to stay informed of our policies.
Contact Information
For any questions or concerns regarding this Refund and Returns Policy, please reach out to our customer service team at contact@sbairime.com. We are here to help and will do our best to assist you.
Last Updated: November 13, 2024